1. Who we are
Second Reader is operated by Losee Productions, LLC, a California limited liability company ("Second Reader", "we", "us"). These Terms are the agreement between you and us for the Second Reader website, web app, mobile app, and browser extension (together, the "Service"). By creating an account or using the Service you accept these Terms.
Contact: info@secondreader.co
2. Who can use the Service
You must be 18 or older. Signup asks you to confirm it, and we record when you did. The Service is not for children, and we do not knowingly collect information from anyone under 18. If you use the Service for an employer, coaching practice, or agency, you confirm you are authorized to accept these Terms on its behalf.
3. Your account
One account per person. Keep your password and your extension device token to yourself, and tell us promptly if you think someone else has access. You are responsible for everything done under your account. We may suspend an account we reasonably believe is being shared, resold, or used to abuse the Service.
Closing your account, and taking your data with you. You can delete your account yourself from your profile page in the web app or the profile tab in the mobile app. You type DELETE to confirm, and it cannot be undone. The same page exports everything we hold for you as a JSON file. Emailing info@secondreader.co still works if you would rather we did either one. Deleting your account cancels an active subscription at the end of the period you have already paid for and does not refund it; see Section 11. We keep the billing and tax records the law requires.
4. What the Service does
You upload your résumé and fill in a profile. From that material and a job posting you supply, the Service generates documents: a tailored résumé, a cover letter, a why-interested paragraph, a Job Matrix spreadsheet, and a recruiter email. An integrity check reviews the draft, removes claims it finds unsupported by your source résumé, and lists remaining gaps in a private report to you. It is a review pass, not a verification of your history, and the documents themselves are written to emphasize strengths rather than name gaps.
The Service prepares documents and can fill application forms at your request. It never submits an application.
Before the first time you download a file from a package, we ask you to confirm you have read a short notice: check every document before you use it, the Service writes from your résumé and profile and may omit or misstate things, and you are responsible for what you send. Confirming it does not shift any duty onto you that these Terms do not already put there, and it does not narrow anything we owe you.
5. Autofill is best-effort
We do not guarantee that every job application can be autofilled. Employers use many different application systems, and those systems change, block automated field access, use layouts we do not recognize, or require steps only a person can complete. When a field cannot be filled, the extension tells you and leaves it to you, and it does not check that the fields it did fill are correct. A posting you cannot autofill is not a defect in the Service and, except where the law requires otherwise, is not on its own a basis for a refund.
6. You review everything, and you submit everything
You submit. We never do. The extension fills only when you click, never overwrites an answer you already typed, and stops at Submit every time: nothing reaches an employer unless you click the site's own Submit button yourself. It is built to detect and skip password, government-ID, and payment fields, and it tells you how many sensitive fields it left alone, but detection is not perfect, so check them. Reviewing before you click is your responsibility, and we do not verify that you did.
Because of that:
- We are not responsible for any application you submit. Submitting is your act.
- You are the author of everything you send an employer. To the fullest extent the law allows, and subject to Section 22, we are not liable for information in a submission that turns out to be inaccurate or incomplete, including text the Service generated or filled for you. Section 22 sets out what we do not and cannot disclaim.
- You are responsible for verifying every field and every document before you submit. Read the review panel, open the documents, and check them.
Once you submit, the employer holds everything you sent, including any voluntary self-identification answers, on its own account and under its own policies. We have no control over what it does with them and cannot retrieve or correct them for you.
7. AI-generated documents may contain errors
Documents are generated by an AI model (Anthropic's Claude) working from the material you gave us. AI output can be wrong. It can misread a date, drop a qualifier, restate something imprecisely, or produce a sentence you would not have written. The Service is also designed to lead with your strongest relevant experience and to stay silent about requirements your résumé does not evidence. That is a writing choice, not a statement that you meet a requirement, and it means a finished document may not answer everything an employer is asking. You must check every document before you use it, for accuracy and for completeness.
We do not guarantee interviews, offers, callbacks, employer responses, ATS scores, or any other outcome. Nothing on our marketing pages is a promise of a result.
8. No professional advice
The Service is a writing and form-filling tool. It is not legal, immigration, tax, financial, or career advice, and using it does not create a professional relationship of any kind. Answers about work authorization, visa sponsorship, salary, and every other screening question are yours: you decide what is true and you give it. If you need advice about your immigration status or your rights, ask a qualified professional.
9. Honesty is your obligation
You must not use the Service to misrepresent your qualifications, experience, education, credentials, or work authorization to an employer.
The integrity check is a tool, not a guarantee. It removes claims it finds unsupported by the source material, but it cannot know what you left out of your résumé, cannot verify your history, and can miss things. Accuracy of what you send an employer is yours, not ours.
10. Third-party sites and employer systems
LinkedIn, Indeed, Greenhouse, Workday, and every employer's careers site are not ours. When you use those sites, their terms govern you and complying with them is your responsibility, including any restriction on automated tools, account sharing, or bulk applying.
We do not retrieve pages from LinkedIn, Indeed, Glassdoor, or ZipRecruiter. Give us a link to a posting on one of those and our servers make no request to it. A posting on those sites reaches us only two ways: the browser extension reads it in your own browser, on a page you opened yourself, or you paste the text in. On the other sites, where you give us a posting link and the Service retrieves that page for you, we do that on our own account.
We have no control over any of those sites and are not responsible for what they do with an application you send them.
11. Plans, billing, and refunds
Your first package is free. After that you can buy a Starter pack (a one-time set of package credits, which never expire) or subscribe to Plus, Plus weekly, or Pro. Coach and agency tiers are priced on the number of active clients. Current prices are on the pricing page.
Automatic renewal. Every subscription renews automatically at the interval shown at checkout, which today is weekly or monthly depending on the plan you pick, and keeps renewing until you cancel. By subscribing you consent to that recurring charge, at the then-current price for your plan, on the payment method you gave Stripe. Cancel any time in the Stripe billing portal or by emailing us; cancellation takes effect at the end of the period you have already paid for. We do not currently sell a plan that renews yearly. If we ever do, we will email you a reminder before it renews.
Fair use. Subscriptions include 100 packages per calendar month. We never block you mid-search; packages beyond 100 are billed at $0.99 each as a line item on your next invoice. Coach tiers have their own client and package allowances with per-client and per-package overage, shown at checkout.
Payments. Stripe processes all payments. We never see or store your card number. Prices are in US dollars and exclude any tax you owe.
Cancellation and refunds. Cancel any time in the Stripe billing portal, reachable from your account. A subscription cancels at the end of the current billing period and you keep access until then. One-time credit packs are non-refundable once you have used any credit in the pack. Subscriptions are not prorated and we do not refund partial periods. These limits do not apply where the law of your state or country requires a refund; if it does, the law wins.
If a generation fails, the credit is returned to you automatically.
12. Coaches, agencies, and clients
If you are a coach or agency, you may add clients, upload their résumés, generate packages for them, invite them to their own login, and view a roster and reports. Documents can be co-branded or, on the Agency tier, white-labeled.
You are responsible for having each client's permission to upload their résumé and personal details and to generate documents about them, and for having a lawful basis to do so. Adding a client requires you to confirm that permission, and we record when you confirmed it. Your agreement with your client governs your relationship with them; these Terms do not create one between us and your client beyond their own account.
A coach can keep private working notes about a client. Those notes are the coach's own record: the client cannot see them in the product, and a client who wants to know what a coach holds about them should ask the coach, or email us and we will handle it as a data request.
Clients own their data. If you archive a client they leave your roster and stop counting toward your caps, but packages already generated remain available to both of you. If you delete a client, their client record, the résumé you uploaded for them and their contact details are removed for good; packages already generated stay on your reports with the client removed from them. Per-client overage is billed once when a client is added over your cap and is not refunded on archiving or deletion.
A client with their own linked account can delete that account themselves at any time, which is separate from their record on your roster.
13. Extension and mobile app
The browser extension pairs with your account using a device token. On a job page it sends the posting URL, plus the job title and company it detected, to us to check whether you already have a package for it. It fills a form only on your click, sends only field labels, types, and options to our field mapper (never the values you or it entered), and asks by name before attaching your résumé and cover letter on a site it does not recognize as an application form. On LinkedIn and Indeed it fills only inside an application dialog you opened yourself and never advances a step. Downloads and clipboard copies happen on your click.
The mobile app's in-app apply view follows the same rules. Subscriptions are sold on our website only, not through the app stores.
The extension is provided as-is and may be changed or discontinued.
14. Beta and preview features
Some parts of the Service are new and marked as beta, preview, or early access. The coach and agency features are the current example. They may be incomplete, may change without notice, may lose data, and may be withdrawn. They are provided without any warranty at all, and the disclaimers and liability limits below apply to them in full. If we withdraw a paid beta feature we will refund the unused portion of what you paid for it.
15. Accessibility
We aim to meet WCAG 2.1 Level AA across the website and web app. We are not there everywhere, and we want to hear where we fall short. Email us and we will work with you on an accommodation or an alternative way to get the same result.
16. Acceptable use
Do not:
- scrape, crawl, or bulk-extract the Service, or resell access to it;
- reverse engineer, decompile, or work around a technical limit;
- automate the Service beyond your own personal use, or run scripted or high-volume abuse;
- share one account among several people, or create accounts to get around limits or free credits;
- upload material you do not have the right to upload, malware, or someone else's personal data without their permission;
- use the Service to submit applications on behalf of someone who has not asked you to;
- interfere with the Service or with anyone else's use of it.
17. Your content and our Service
You own your content — your résumé, your profile, your answers — and you own the documents the Service generates for you, for your own job search or, if you are a coach, your client's. You grant us permission to store and process that content only to run the Service for you.
We own the Service — the software, prompts, designs, and brand. Nothing here transfers those to you. You may not use our name or logo without permission, except on white-labeled output where we have removed it.
We do not use your résumés, profiles, or generated documents to train AI models, and we do not sell them.
18. Feedback
If you send us an idea, a bug report, a suggestion, or any other feedback, you give us a perpetual, worldwide, royalty-free license to use it to improve the Service, with no obligation to pay you or credit you. Do not send us anything you consider confidential or want to keep rights in. This does not give us any right to your résumé, your profile, or your documents, which stay yours under Section 17.
19. Privacy
Our Privacy Policy explains what we collect, who processes it, and how to get it deleted. It is part of these Terms.
20. Changes, suspension, and termination
We may change, add, or remove features, and we may stop offering the Service. You may close your account at any time by emailing us. We may suspend or close an account that breaks these Terms, and we will tell you why unless the law prevents it. If we end your paid plan without cause, we will refund the unused portion of the period you paid for.
21. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, compatible with a given employer's system, or that its output will be accurate.
Some states do not allow certain disclaimers; where that is true, this section applies only as far as the law permits.
22. Limitation of liability
To the fullest extent the law allows:
- We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunities, a job you did not get, an offer you did not receive, reputational harm, or lost data.
- Our total liability for all claims in any 12-month period is capped at the fees you paid us in the 12 months before the claim arose, or $50 if you paid nothing.
Some jurisdictions do not allow these limits; where that is true, they apply only as far as the law permits, and nothing here limits liability for fraud, gross negligence, or anything else that cannot lawfully be limited.
23. Indemnity
You will defend and indemnify us against claims, losses, and reasonable legal costs arising from your use of the Service, an application you submitted, content you uploaded, your breach of these Terms, your violation of a third-party site's terms, or — if you are a coach — a client's claim that you lacked permission to use their information.
24. Disputes and governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Orange County, California, and you and we consent to the jurisdiction of those courts. Nothing here stops either of us from bringing a claim in small claims court.
Before filing, please email us and give us 30 days to try to resolve it.
25. Copyright and DMCA
If you believe content on the Service infringes your copyright, email info@secondreader.co with the work, the material you say infringes it, your contact details, a statement of good-faith belief, a statement that your notice is accurate, and your signature. We remove infringing material and terminate repeat infringers.
26. Electronic communications
You agree to do business with us electronically. Creating an account is your consent to receive the agreement, notices, receipts, renewal and cancellation confirmations, and legal disclosures by email or in the app, rather than on paper, and to our use of electronic records and signatures. Keep your email address current. You can withdraw this consent by closing your account; we cannot run the Service for you without it.
27. Notices
We send notices to the email on your account; keep it current. You send notices to info@secondreader.co.
28. Force majeure
Neither of us is liable for a delay or failure caused by something outside our reasonable control: a provider or network outage, a cloud or AI provider suspending or changing its service, a change an employer or job board makes to its site, a cyberattack, a government act, a labor dispute, a natural disaster, war, or an epidemic. This does not excuse paying money you already owe.
29. Export and sanctions
You may not use the Service if you are located in, ordinarily resident in, or acting for anyone in a country or region under comprehensive US sanctions, or if you are on a US restricted-party list. By using the Service you confirm that none of that applies to you, and you agree to follow US export control and sanctions law.
30. Changes to these Terms
We may update these Terms. If a change materially affects your rights, we will post the new version with a new "Last updated" date and email you at least 14 days before it takes effect. Using the Service after that means you accept the new Terms. If you do not, close your account.
31. Survival
Sections that are meant to outlast the agreement do: your content and our ownership (17), feedback (18), disclaimers (21), limitation of liability (22), indemnity (23), disputes and governing law (24), export and sanctions (29), this section, and anything you already owe us.
32. The rest
These Terms and the Privacy Policy are the whole agreement between us. If a court finds a provision unenforceable, the rest stays in force. Our not enforcing something once does not waive it. You may not transfer these Terms; we may transfer them as part of a sale of the business.
Questions: info@secondreader.co